After obtaining his honours degree, Vishal has dedicated himself to delivering the very best in patient care and is still setting that example for his team. Here he shares his career story.

Vishal Khurana, Clinical Director and Lead Optometrist at Visioncall Midlands, tells us about his time working with Visioncall.

What was your background before joining Visioncall?

I was born and brought up in Scotland which is where I studied Optometry. The eye has interested from a very early age. How can something so small do so much?

Tell us a bit about your career journey at Visioncall?

After completing my course with an honours degree I left home and began my training with Boots Opticians in Middlesex.

A year later I qualified as an optometrist and I was offered a full-time resident position at Boots Opticians in Maidenhead.

After being part of the team for a couple of years I started my own personal development journey.

I learned so much about how to support and coach other Optometrists in the local area and how to deliver the very best in patient care.

Soon after I began looking after a larger area, broadening my horizons.

How has Visioncall supported your development?

Visioncall gave me the opportunity to develop my leadership skills.

They allowed for me to help and support everyone in the practice, not just the optometrists.

The aim was to get everyone aligned with the same objectives and share the same values, working together to deliver the very best in patient centred care.

Working in a care home also required new additional skills not taught at University.

Visioncall ensured I received training from Alzheimer’s Scotland to help prepare me for the years ahead. It was so refreshing to learn something so new and interesting.

I learned how to adapt my sight test routine to suit patients with differing cognitive and physical impairments, as they have a fundamental right to sight like everyone else.

As well as clinically preparing me, Visioncall’s leadership training taught me how to engage with every member of my team, motivating them to deliver the very best customer service possible.

The courses that are put on by Visioncall were fantastic and really helped me develop personally as well as professionally.

What clinical advances have you seen lately?

I’ve worked for Visioncall for over 10 years and I am delighted that dementia is now a focal point in public health.

There is now training widely available for Optometrists on how to deliver an effective sight test for a patient with dementia.

Where do you think you have made real difference to someone’s life?

I recently visited a patient who requested a sight test as her spectacles were broken.

After an initial chat, I was surprised to learn that my patient was a published author, and that the real reason for requesting new spectacles was to enable her to write a second book!

Even though this is an excellent example of how we enable patients, others are just as heart-warming.

Helping a patient to see photos of their family, seeing their meal clearly or just helping them watch an old movie can be equally rewarding. Imagine being able to do that every day?

What makes you most proud of your time at Visioncall so far?

I was delighted to become a Partner of my own practice. I have been very fortunate to have a great team, and is what I’m most proud of.

We all share the same values and work together to ensure over 20,000 of our patients receive excellent eye care.

We work together to enable patients to do activities they would otherwise struggle to do and ensure that the carers around them are aware of all their optical needs.

We are professional, local Opticians that truly understand the needs of our patients.

What advice would you give someone looking to join Visioncall?

I would recommend it in a heartbeat.

I genuinely believe it’s one of the most rewarding jobs I have ever done.

Unlike the high street, you are not measured by the number of spectacles you sell but the quality of care you deliver.


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